Online retail sales at Oxfam almost double

Online sales at Oxfam almost doubled over Christmas amid a slump in its high street retail operation.

The charity has revealed that its online sales rocketed during the festive period, however its High Street sales were down by 50%.

Shops were only permitted to open for a short period before Christmas and then only in lower Tiered areas, as part of the government’s social distancing restrictions to curb the spread of Covid-19.

Total sales for the charity’s online shop in the nine-week trading festive period rose were £3.4m, an increase of £1.5m or 86%.

This increase was in part due to heightened interest online for the charity’s ethically sourced and sustainable product range. Sales jumped by 421%.

Meanwhile, online sales of second-hand items rose by 84%. Books were the top selling second-hand item ahead of Christmas. Women’s clothes were the second biggest seller. Also, Christmas card sales were up 800%.

All of Oxfam’s 561 shops are currently shut, following the latest national lockdown announced at the start of January. The charity is urging customers to continue shipping online to help boost revenue.

Oxfam’s chief support officer Peter Haden said: “The performance of our online shop was a bright light at an otherwise gloomy time for our shops. With another lockdown now underway, continued strong online sales will be crucial in raising much needed money for our work with communities around the world fighting hunger and Covid.

“I can’t thank the public enough for their support – and our volunteers and shop managers for their excellent work raising funds for Oxfam during a challenging time for the high street.”

    Share Story:

Recent Stories


Charity Times video Q&A: In conversation with Hilda Hayo, CEO of Dementia UK
Charity Times editor, Lauren Weymouth, is joined by Dementia UK CEO, Hilda Hayo to discuss why the charity receives such high workplace satisfaction results, what a positive working culture looks like and the importance of lived experience among staff. The pair talk about challenges facing the charity, the impact felt by the pandemic and how it's striving to overcome obstacles and continue to be a highly impactful organisation for anybody affected by dementia.
Charity Times Awards 2023

Mitigating risk and reducing claims
The cost-of-living crisis is impacting charities in a number of ways, including the risks they take. Endsleigh Insurance’s* senior risk management consultant Scott Crichton joins Charity Times to discuss the ramifications of prioritising certain types of risk over others, the financial implications risk can have if not managed properly, and tips for charities to help manage those risks.

* Coming soon… Howden, the new name for Endsleigh.